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General Info
The one & only Hann family owned Cleveland Cooling, Heating and Plumbing business in Northeast Ohio. The Hann family has been a leader in the residential Cleveland heating and Cleveland cooling industry since 1907. Verne & Ellsworth Hann is owned by fourth-generation brothers Chris and Bill Hann and celebrates over a 100-year family commitment to the HVAC and plumbing industries. At the heart of the company's mission is its commitment to providing quality service and products in a professional and honest manner. Verne & Ellsworth Hann, Inc has been located in Cleveland Heights, Ohio since 1957. It is currently one of the oldest family run businesses in the city. Learn more about Cleveland cooling and Cleveland plumbing. Top notch job carried out in a professional and courteous manner. Very happy with the whole project. --Peter B Verne & Ellsworth Hann Inc 2277 Lee Road, OH 44118 Cleveland Heights/ OH Lic 24462 We provide residential and commercial heating, cooling and plumbing services in many communities in Northeast Ohio. We serve the following Cuyahoga county cities: Cleveland, Cleveland Heights, Shaker Heights, University Heights, Lakewood, South Euclid, Lyndhurst, Beachwood, Chagrin Falls, Highland Heights, Mayfield Heights, Mayfield Village, Moreland Hills, Solon, Pepper Pike, Richmond Heights, Bedford, Berea, North Olmsted, Parma, and Bratenahl. We also perform heating and cooling services in Geauga County and Lake County. If you don't see your community listed, please call our office.
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BBB Rating
A+
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Extra Phones

Phone: (216) 932-2266

Fax: (216) 932-2266

Services/Products
Boiler Repair
Brands
Lennox
Payment method
master card, visa, all major credit cards
Neighborhood
Cleveland Heights
AKA

Verne & Ellsworth Hann Inc

Hann Verne & Ellsworth Inc Plumbing Heating & Air Condition

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Parking: Lot

Reviews

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SM
Scott M.

03/25/2014

Overall

Recently I had to replace the steam / boiler type furnace in my house. For such a big investment, I decided to get three quotes. The third company that came to inspect the furnace was Verne & Ellsworth Hann Inc. They are in my neighborhood, and I like to support locally owned and operated companies. I was initially very impressed that one of the co-owners, Bill Hann, showed up to inspect my furnace and quote the job. My first impression changed pretty dramatically soon after. He was not friendly at all, and certainly didn't have the demeanor you'd expect from someone trying to sell you a very expensive product and service. When I told him I was getting other quotes things went from bad to worse. He proceeded to get very aggressive and downright rude with his attitude and questions. He insisted that his was the only company in the area that could do this type of job properly. He asked how much I had been quoted, and when I mentioned one of the quotes I had received, he scoffed and said there was no way the job would be done properly for that amount. He then proceeded to ask aggressive questions about what they would or wouldn't be doing as part of the job. I am not a timid person, and I felt like I was involved in an argument simply to get a quote. I felt like I was being attacked, and like my intelligence was being insulted. At one point I nearly asked him to leave my house he was being so rude, but by that point I wanted to at least see what price they would quote, since according to him hiring any other company would be a disaster! When he left he promised to get me a quote right away. I'm still waiting for that quote, which apparently he decided not to submit. I hired another company to do the job, and have been very happy with my new furnace. I certainly never expected to be treated so poorly by a "4th generation family owned" business. Apparently the previous generations knew a lot more about customer service than the current one!

Details

Phone: (216) 932-9755

Address: 2026 Lee Rd, Cleveland, OH 44118

Website: http://www.vehbrothers.com

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