Neil Huffman Honda

Do not Trust Neil Huffman Honda Service!

I was a loyal customer of their for 10+ years. I paid for a full service package called the works package ($149.99) which ended up costing me a bit over $230. They found a leaking power steering pump and gave me a $700 estimate. I took my car to a different auto shop who gave me an estimate for half. My mechanic looked at my engine and tires and asked me if I was sure I had gotten my car inspected and serviced because none of my fluids had been filled, my radiator reservoir was empty, my windshield fluid hadn’t been filled, my brake fluid was low, the engine filter was filthy, my tires hadn’t been balanced and rotated as the layer of dirt hadn’t been disturbed nor had any weights been added. The only thing they did do was the oil change and they changed the cabin filter. My dad and my partner who is blind took my car in and spoke to the service guy Scott and the manager as well.

So I called and Scott answered and I told him I needed a service and whether they had any specials and he told me about the works package for $149.99 which is what I had purchased previously. I asked him what all it included and he said it included a full inspection, tires rotated and balanced, oil filter and change, topping of all my fluids, and more. I then asked me why none of this was done to my Honda when it was there just the day before. After floundering and stammering for a bit, he became defensive and started yelling at me which made me yell at him. The absolute gall. He then tells me to bring my car back so that they could do all the work they said they did and charged me for but did not do. I told him I wanted a full refund and that I wasn’t going to bring my car back to them ever again. He told me then there wasn’t anything they could do and I would need to call back on Monday and speak to the service manager. I did and I got the money back for the things they didn’t do. I still paid for the oil change and the cabin filter.

I have a 1992 Civic Si that Neil Huffman' Service department has kept in good condition for years. Their managers are very helpful and take a personal interest in their customers. They only recommend work that is essential and will tell you if it's safe to wait.

The manager was extremely rude and condescending to me, and used slimy, misleading sales tactics. I will not likely go back there.



Update: They sold me a tire with a temporary plug that was in a place where a tire can't have a permanent plug that will stay in place. Hence, the tire was is in need of replacement. It cost me $176 to replace the tire. They guaranteed me that it had good tires when I purchased the vehicle. I called the manager, Charles, and he said it was "not his problem." I called the salesperson, Tavis, who was extremely rude and unprofessional, and refused to help me. He was, of course, extremely polite when trying to sell me the car.

This was a GREAT experience! The sales man Bill was outstanding and very helpful. We have been looking for a car for 3 months now and finally found the right place. Bill helped us look or the right car and helped us find what we really wanted. After the sales man Bill helped us find the right car the general manager Steve helped us with get the right price. We kept looking for the right car but everything was over priced. Steve worked with us and got us a new car that we could not be happier with. Bill the sales man and Steve the general manager we AWESOME! We have sent 2 of our other family member there in Clarksville and they have gotten new cars also. Thanks to all who helped to make everything possible and get us the car we have wanted now for months.

DO NOT WASTE YOUR TIME GOING TO NEIL HUFFMAN HONDA. THEY WILL WASTE YOUR TIME. IF I COULD RATE THEM WITH NEGATIVE STARS I WOULD.