Carpet Exchange

BEWARE!!!!

So my wood floor install dates were the 10th - 12th. Where do i even begin, the guy showed up almost one hour late, then left at 11:30 for lunch and didn't return until 3:15. Then at 4:30 he packed up and left. The very same thing happened the next day however, at 4:30 he just left without saying a single word to me. On the 12th (Saturday) he didn't show up until 10:00 and performed in the same fashion as the previous two day. Well today is Monday the 14th and he is still here with at least another day of work left. My living room and kitchen have been an absolute mess going on 3 weeks now thanks to the initial problems with the store screwing up my first install date. Had this guy not taken 3 and 4 hour long lunches, he would have easily been done by now. To make it worse the store hasn't contacted me once to see how everything is going. It is clear to me that this store is only concerned about collecting their profits and not the satisfaction of their customers. Well after this disastrous experience it's a safe bet to say i will NEVER use carpet exchange again. Nor will i ever recommend this store to anyone else.

Don't waste your time!!!!

Sale and scheduling went very smooth (there was zero issues taking my money). Then the day before the install i was called by Diana and told they couldn't come out do to the installer having surgery and still not feeling well. I informed her that my schedule isn't easy to change and that i already had put in for time off. Also, all of my furniture was removed from my living room. Additionally, i had agreed to remove existing tile from my kitchen and i was walking around on a plywood sub-floor. Didn't seem to matter and she said the best she could do was a week later. If the installer is having surgery then it might be a good idea to inform the customer more than the day before. She said she could try her contacts in Ft. Collins but never called me back. Needless to say I won't be doing any future business there.

We came in last weekend to find carpet and tile for my daughter's house. She had no idea what she really wanted but Diana Sara quickly came up with the perfect samples based on just a few comments from my daughter. We loved the results and were there less than 1/2 hour. Thank you Diana!

I went into the Cheyenne Carpet Exchange on March 17,2013. I was recommended by many of my friends, custom home builders, and Scott Foster. I was told to ask for Dianna Sara, and that if she wasn't there to come back when she was. I am currently working on my master bathroom, and hall bath. I had been in the store before, and got no help with ideas or design. I was so pleased to see that Dianna was working. I have to say that all my friends etc. where so correct and some. This woman really is amazing. She has a great eye for color, design, and I felt so relieved when I left. I can't wait to remodel my home know that I have met Dianna Sara, and her talent is beyond amazing. From here on out she will be my go to designer, and all the people I know. Thank you again Dianna.

Miserable experience with scheduling due to mistakes made by the salesperson, Jim: promised time was missed twice, installation finally took place a day late causing much inconvenience to us. Carpet quality is excellent but the price was no better than a locally owned store; installation was excellent, very professional. Too bad the same can't be said for the salesman or the scheduling person, neither of whom even apologized. The store manager covers for him, says I should go directly to her next time. Are you kidding me? I won't be back.