More Info
- General Info
- Serving Southern California Since 1950. At Fenn Termite + Pest Control, Inc. we are the area's professional pest control experts. Our pest control specialists have the training, experience, and resources to assure protection from and solutions for all types of destructive pests. For over 69 years, our trained professionals have built a reputation throughout Southern California with commercial and residential clients. We provide the best pest control services at a fair price.
- Email Business
- BBB Rating
- Extra Phones
Phone: (714) 971-2101
Phone: (562) 426-7381
Phone: (562) 925-3791
Fax: (714) 736-9919
TollFree: (800) 443-7378
- Services/Products
- Insect Control, Bee Removal, Ant Control, Termite Control, Rodent Control.
- Payment method
- discover, all major credit cards, visa, master card, amex
- Neighborhood
- Buena Park
- AKA
Fenn Termite and Pest Control
Fenn Termite Pest Control Inc
- Other Link
- Categories
- Other Information
Services: Insect Control, Bee Removal, Ant Control, Termite Control, Rodent Control
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Reviews
12/10/2011
Fenn was recommended to me by a Property Manager that has been using there service for years. So I gave them a try.
The first visit went real smooth. Second visit.. not so smooth. I was not given a time or a date. Guy just showed up. Luckily I had the day off and was able to let him work. Third visit has been a nightmare. I will get scheduled but no time frames given. Reps never returned my calls to provide a time frame.
Today the Tech showed up to my house left a notice with no call. I'm disappointed with FENN. They came highly recommended. I'm letting them go and looking for a new company. Maybe I should recommend the Property Manager do the same.
Areas of Opportunity for Fenn:
*Follow up with customers to ensure time frames work
* Have techs call ahead of time maybe the day before to confirm service times
* Have office reps use other sources of contact like emails with clients to confirm services. (Then again they cant handle a simple call)
* Have customers use a website to view available hours for self scheduling.
* Have a scheduling manager available on the weekends.
* Have a sense of ownership! Just call a customer back!!!!!
I would stay away from Fenn if you want a company that follows through customer commitments, shows ownership and has weekend availability.
Details
Phone: (714) 736-9000
Address: 7322 Walnut Ave, Buena Park, CA 90620
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