AT&T Store

I went to this store today with my husband today because he was having an issue with his new iPhone and it needed to be traded in. We had the unfortunate experience of dealing with BERNICE. To say that she was the LAZIEST, MOST UNPROFESSIONAL woman in the store would be an understatement. We needed to start the new phone and asked her to take us through the steps. She said she didn't have time for it. She refused to help us set up a 4 digit password and would not show my husband how to restore from iCloud. When I asked to speak to a manager she said he woman was "in the back counting money" and that we could wait until the store closed. I asked to be reassigned to a different CSR and she refused. I had to physically get up and find another person to help set up our password and email. We had a horrible experience and would like to complain to the district supervisor. WE WILL NOT BE GOING BACK TO THIS STORE.

A friend of mine was at this store today and was ridiculed by management and staff. Mat was the associate who was extremely rude to her. Do not go here!

i purchased an iphone an hour ago, got home and realized they gave me the wrong gigs. went back into the store right away, less than an hour later, and they told me they were going to charge me a restocking fee of $70. Florida law states that I can cancel any contract within 72 hours without penalty.