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Fred and his wife are great people. Called and they were here in two hours to remove a bees nest. Can't recommend them enough!
It is unfortunate. We were happy with the service and the price, (when they showed up). The problem was with their promptness with appointment times. They were late or called to reschedule. After scheduling this appointment, we have had two no shows for their scheduled appointment, (no call to advise us) and 5 unreturned phone calls. We will not be using them again.
Dear Nicole R., We sincerely apologize for the inconvenience we’ve caused you, and our apparent lack of professionalism. Although first impressions are generally lasting, your disappointing experience is not how we want to be remembered. We are a small family-owned business that prides itself in providing the best service and support to our customers. The past three years were extremely challenging for our business and family, as we struggled through critical health issues and other family emergencies. Adding to this distraction was an unreliable scheduling software package that continually crashed. So, your frustration with “no shows” or “no calls” is totally understandable. We are both relieved and happy that these challenges are now behind us. Everything is back to normal, and we have returned to providing reliable, responsive and professional customer care. If we’ve permanently lost you as a prospective client, we certainly understand and we deeply regret that. However, if you are open to giving us a 2nd chance, we’d love the opportunity to win your business back. We offer the following discounts that you may be able to take advantage of: • 10% OFF Pest or Termite Treatment for New Clients Only • 15% OFF All Services for Senior Citizens, Veterans, and First Responders • Warranties Available on all of our pest control treatments • Environmentally Friendly Pest Control: • go Green! treatment options and solutions for your pest problems If you’ve got ‘em, we’ll get ‘em! Call or email Bugman: (610) 582-1342 | bugman.ff1@gmail.com
Details
Phone: (610) 582-1342
Address: 266 Oak Terrace Dr, Birdsboro, PA 19508
Website: http://www.bugmanllc.net
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