TARLTON HEATING AND AIR

Mr. Tarlton installed our Trane units 5 years ago. Yesterday our downstairs unit stopped cooling. We called Tarlton Heating and Air and he said he would be out at 10am to take a look at it the next day even though his website says he has 24 hour service. I took a day off from work just to be at home and Mr. Tarlton never showed up. I tried to call him and he wouldn’t answer. I texted him at 10:30 and he said he was running a little late. At 12pm my husband tried to call him and texted him and neither of us ever heard from him again. We never actually spoke to Mr. Tarlton because he would not answer his phone. He would only communicate through text. Very disappointed to say the least.

Danny Tartlton of Tarlton heating an air installed a Train heating and air unit that one year ago at our home. We were given a two year labor warranty. My husband went to change a water filter about a month ago and we found out that the unit was not installed properly. A 4ft level was put on top and it was found to be approximately 1 3/8 inch out of level. water was coming thru cracks and screws holes and return air duct instead of the drain. Mr Tarlton ignored 5 messages over the last 4 week’s. We contacted Trane and they are investigating Tarlton. I tried one more time to reach him and he called me back only to refuse to stand by his warranty. He offered to come take a look at his work for $85. When I refused to pay him he hung up on me and then texted me and called me “TIGHT AND GREEDY” See photo of the text he sent me below...

I have 3 a/c units and needed one fixed last year. I called Tarlton randomly and got great service. This year was another one and I can say the same thing. Responsive, informative, and priced as expected. Very pleased.