Roadrunner Body & Paint

This was by far the worst experience. I chose this place specifically because of online reviews but I truly regret not checking out other places. I sent my mom to get an estimate because I work, go to school full time and I volunteer on my free time at a center aimed to help abused children. My mom received and estimate and after talking to the insurance company I received a check for that amount and a car rental for the two days which the company had estimated it would take to fix the small dent on my rear passenger door. The two day estimate turned into 8 days without my car. Every time my mom would call they would either keep her on hold for an hour or they would simply treat her rudely and giver her the run around. My mom does not speak so she felt that she was treated this way because any time I called I was answered right away.I confronted the lady who answered the phone and she said she was disconnected or could not hear her so she hung up.I tried to file a complaint and was told that they had no female employees and this was even more upsetting because why lie about who works for your company. After I told them that I myself had talked to lady they said oh okay. After calling almost everyday I was told that the part had not gotten there. A few days later I was told that the estimate had not included the hours it would take to get painted and they were waiting for the insurance to respond. They said they had been waiting on them since Monday but when I called Tuesday they said it was because they hadn't receive the part. Every single time I called the insurance I was helped right away they even called me to check how it was going. They were more than reasonable and paid what the crooks in Road Runner Body paint asked and extended the car rental to cover me all those days and even an extra day because I work 12-14 hour shifts and could not pick up the car when they had called me to tell me the car was ready. A day after my mom was nice enough to pick up the car the door was not leveled could not close the door properly. We opened the door and noticed that there was a built of paint that was left there. I was beyond frustrated and angry because the two job took 8 days and they added about 900 to the estimate. Worst of all the job was not even done properly.