Nuisance Wildlife Management

I have a mouse problem. I called Nusiance Wildlife Management for help. I explained the problem. He placed a number of traps and caught nothing. At that point he basically abandoned me offering me no substantial alternatives. Any question I asked him resulted in an answer from a book. Most of his information about mouse behavior was wrong. He finally had his wife lie to me claiming he was out of town. There was never a return call.If the solution isn't easy, he can't do it.