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        The homemakers' paradise

        General Info
        Rich's Sew & Vac is family owned and operated by John and Ann Rich. Rich's has served the Salem area since 1973. In 2002, we expanded to open a store in Albany, serving the Albany, Corvallis, and surrounding area. In 2011, we opened our Eugene location, taking over the previously existing Value Plus Vacuum and Sewing. We are located in the Fred Meyer complex Salem and in the Safeway Shopping Center in Albany. We are committed to excellent customer service, ongoing support of your purchases, and continuing education to help ensure that you get the most out of your investment.
        Email
        Brands
        Baby Lock, Bernina, Brother, Elna, Janome, Kenmore, Necchi, Pfaff, Riccar, Sebo, Singer, Viking, White
        Payment method
        amex, cash, check, master card, visa
        Location
        Fred Meyer East Shopping Ctr
        Other Link

        http://www.richsonline.biz

        Categories
        Sewing Machines-Service & Repair, Household Sewing Machines, Industrial Sewing Machines, Steam Cleaning, Vacuum Cleaners-Household-Dealers

        Reviews

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        Corinne C.

        01/04/2014

        Provided by DexKnows
        Overall
        Deceptive practices

        Dishonest in their representation. Manager never attempted to resolve problem. Never returned calls by Corinne C - 01/02/2014I went to the Eugene Store. I was talked into upgrading a to a better Serger which I bought. I was moving in a few days to Portland and I didn't know if I was going to be moving out of state. The woman, Lindsay, who was new to the store said i should get a warranty. I asked her several times and had her ask her boss if my machine could be serviced anywhere in any state. She assured me that it could. Well i went to Montavilla in Portland and they said that it could only be serviced by Rich's and that they should have given me the Gold Guarantee, which by the way I paid for because the Gold Guarantee is $300 which is what I paid. When I tried to resolve this problem, Daniel who said he was the manager or owner totally blew me off. Montavilla said this happens often. Rich's is a very shady and dishonest business.I would not trust them at all.Also I called The Better Business Bureau to lodge a complaint and I am not the first complaint of the year.

        Helpful(0)Flag
        CC
        Corinne C.

        01/04/2014

        Provided by DexKnows
        Overall
        Deceptive practices

        Dishonest in their representation. Manager never attempted to resolve problem. Never returned calls by Corinne C - 01/02/2014I went to the Eugene Store. I was talked into upgrading a to a better Serger which I bought. I was moving in a few days to Portland and I didn't know if I was going to be moving out of state. The woman, Lindsay, who was new to the store said i should get a warranty. I asked her several times and had her ask her boss if my machine could be serviced anywhere in any state. She assured me that it could. Well i went to Montavilla in Portland and they said that it could only be serviced by Rich's and that they should have given me the Gold Guarantee, which by the way I paid for because the Gold Guarantee is $300 which is what I paid. When I tried to resolve this problem, Daniel who said he was the manager or owner totally blew me off. Montavilla said this happens often. Rich's is a very shady and dishonest business.I would not trust them at all.Also I called The Better Business Bureau to lodge a complaint and I am not the first complaint of the year.

        Helpful(0)Flag

        Details

        Phone: (541) 926-4842

        Address: 2306 Heritage Way SE, Albany, OR 97322

        Website: http://www.richsonline.biz

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