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With an owner whose background is medicine, this spa's special services include wigs for cancer patients and massage for sports therapy.With an owner whose background is medicine, this spa's special services include wigs for cancer patients and massage for sports therapy.
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Phone: (330) 572-9621

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Approximately four years ago, ...

Approximately four years ago, I spent $2200 dollars on laser hair removal. After my consultation with Freda, I was very excited, and relieved that maybe one day in the near future, I would no longer have to shave the dark hair from my chin, neck, sideburns, and upper lip. Long story short is after six treatments, there were no results- ZIP~! I told her after the fourth treatment, that I was seeing no changes. I told her after the fifth, there were no changes...she then recommended I have labs done, telling me it was hormones, or a deficiency. She also sent me to a holistic doctor friend of hers, one "that speciallizes in this type of thing ". I ended up going to the sixth appt, with my normal labs in hand. I refused her friend doctor. I sat through the sixth treatment, hoping something would change. I had investigated laser hair removal..it took me two years to save up for the procedure (I chase six kids, and work full time). Nothing changed. She then said sometimes it takes more treatments for some people, and that we could agree on a price per treatment instead of a package..Hmmm. I already gave her over two grand. I went home crying, and my husband was furious. We made an appt and approached her together and asked her for a refund, seeing that I paid $2200 and got absolutely nothing in return. We ended up in court, and after two appearances, by me, and not by her, I had to drop the case against her because after hiring a lawyer, they wanted more money to call a doctor to the stand...money I didn't have. I can't tell you how devastated I was that I had no results. All I wanted was a refund so maybe I could go get electrolysis, or go to someone who actually knew what they were doing. If I went to a tanning salon, and came out after three visits the same shade I went in as, I sure would expect my money back..if for no other reason than for good PR. I will never recommend this salon, or Freda to anyone.

gonzalez0519

06/09/2010

Overall
permanent eyebrow makeup

I got my eyebrows done 3-10 and they look horrible. Like someone took a magic marker and wrote on my face. I also have two different looking eyebrows. She does not use a ruler to measure she uses a paper towel, that should have been my first clue to get out. It is very hard for me to look at someone in the eye right now, I find myself looking down or away. I don't wish this on anyone. I will be the first to admit I didn't know what I wanted but I certainly didn't deserve this.

claimed iconBusiness Response03/03/2011

There were many pre-application consultaitions at no cost to make sure that this client was sure of the brow shape she desired. They were drawn on and a picture taken which was signed and okay'd by the client. The brows where then done - she returned and wanted them a little thicker & a little longer. That was done. Then she returned and wanted her money back that no one else liked them; her mother & her husband were used as those not liking them. After much discussion I told her to come in with her husband as she was just showing up and making scenes in the reception area. Many clients found this offensive and no one here could see what she sees. I asked her to return with her husband. They came in and the husband said to her that she liked them until her mom didn't and that she needed to makeup her own mind. She then showed a picture, which we asked her to bring in at the beginning & she didn't want to do that. The picture she brought was of a completely different bone structure...that type of brow design could not be done . At this point I did not have to return her money but did. That is what she wanted all along; but I had my attorney prepare papers which were signed by both client & husband that she could and would not slander this respondent or the company. We have been in business for over 35 years - This is the first time we have ever had a problem and have more than hundreds of happy clients. I am not only fully credentialed, degreed and licensed but have for years sat on the limited practice C.T. Ohio Medical Board and have served as the Aesthetic Director of the medical practictioner permanent make-up board (AAM), which is national. I have too many credentials and certifications to list but would be happy to speak with anyone that desires too. Obviously this person is having personal issues and we wish her well but will take this to another level with the courts and supply her signed documents stating that the harassment would stop. Freda James-Forkapa

This listing has been claimed by a business representative.

Details

Phone: (440) 572-9621

Address: 10900 Pearl Rd Ste C4, Strongsville, OH 44136

Website: http://www.laclinique.net

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