More Info
- General Info
- Hendrick Volvo of Kansas City, located in Columbia, Md., is a vehicle dealership providing new and pre-owned vehicles. The dealership offers a range of Volvo models, including S60, S40, S60R, V50, V70, XC70, XC90, XC90 and C70. It specializes in the sales and servicing of new and pre-owned cars, sport utility vehicles, minivans, vans and trucks. The dealership provides several pre-owned vehicles from various manufacturers, including Acura, Buick, Honda, Ford, Audi, GMC, Pontiac, Chrysler, Toyota, Dodge, Mazda, Nissan and Volkswagen. It has various departments, including finance, servicing, body shop and parts. The dealership s finance department provides lease and credit services. Its service and parts departments offer vehicle repair and maintenance, and spare parts and accessories.
- Brands
- Volvo
- Payment method
- financing available, visa, master card, amex, discover, debit, check
- Categories
- Other Information
Wheelchair Accessible: Yes
GalleryView all (1)
Reviews
04/14/2015
Miles Joseph in the Service Department has taken care of my three Volvo's for 10 years. I appreciate his courtesy and consideration. He will often fix small issues on short notice. He's the reason I keep going back.
04/01/2015
Like the previous review, I too wish I could give this service department zero stars. I bought my Volvo a year ago (April of 2014) from the Hendrick Volvo that shut down and reopened as Volvo of Overland Park. Dealing with that transition has been as odd as it gets. From the inability of the service department to stay open during posted hours (on the website it states the Saturday hours are 8:30a - 6 pm, on 3/28/15 we called at 3pm and the front desk informed us they were closed for the day), to the unprofessional way they communicate with customers (Hung up on my girlfriend once, reprimanded me for my choice of words when I called back and described her being hung-up on as "kind of a prick thing to do", and waiting two weeks for a call back on a part that I ordered, and paid for, that was promised to come within a "few days"), the service department at Volvo of Overland Park is about as inept as it gets. Steve, the service department manager, and apparently part time FCC enthusiast, assured me (after making sure I changed my use of the word "prick to "meanie") that they would honor the discounted oil change coupon they had given me earlier in the year for their lack of competent service, a bold move on Steve's part, even though he was "pretty certain" that in his lengthy tenure as head of the service dept. he had never even heard of such a coupon existing. Simply stated, the service folks at Volvo of Overland Park are about as socially and professionally challenged a group of gentlemen as I have ever encountered, and if you are on the fence as to whether or not you should pay WAY more for parts and service at Volvo of Overland Park...I would just recommend not.
05/24/2013
wish that I could give this place no stars. they were rude to me, did not listen to what I was saying, had a loud mouth lady come running out of the front office yelling to me when I tried to leave. so unprofessional and so disappointing. I expected more from hendrick. will never go back there again.
Details
Phone: (816) 501-2800
Address: 7801 Metcalf Ave, Overland Park, KS 66204
People Also Viewed
- Molle Toyota
601 W 103rd St, Kansas City, MO 64114
- State Line Nissan
10401 Madison Ave, Kansas City, MO 64114
- Jay Wolfe Acura
1029 W 103rd St, Kansas City, MO 64114
- Cable Dahmer Buick GMC of Kansas City
907 W 104th St, Kansas City, MO 64114
- South Town Used Cars
South71 W Red Bridge Rd, Kansas City, MO 64114
- American Auto
9218 Metcalf Ave Suite 200, Overland Park, KS 66212
- Wolfe Automotive Group
1011 W 103rd St, Kansas City, MO 64114
- Interstate Truck & Trailer Inc
12016 Grand Ave, Kansas City, MO 64145
- O'Reilly Auto Parts
10318 State Line Rd, Leawood, KS 66206
- US Auto Brokers
8305 Hickman Mills Dr, Kansas City, MO 64132