TLC Tunnel Car Wash

(Sat 1/27/18) TERRIBLE! If the guys wiping down my car are as negligent and careless with other people's cars, this business is in trouble! They let down their employer AND this customer. I spent $20 and feel taken advantage of. The vacuum and light dash wipe were fine, but a TERRIBLE job on the windows, wash & dry! With the sun coming through glass revealed a terrible glare and film on the inside which made it very difficult to see.
When I pulled out of the washing tunnel I was skeptical and alarmed when I saw the guys approach my car and dump a pile of wet and very dirty towels on my hood. They proceeded to wipe down my car with these filthy rags! The whole time, I am wondering if these towels were scratching my paint. I will not be surprised if there are swirls and scratches. Quite concerning and unsettling!
To say that the towel-dry crew did a sloppy job is an understatement. The whole lower area of my car under the doors and my tires and rims were just as dirty with salt residue and grime as they were before the wash! Significant areas of my car were missed not only during wash but even more irritatingly ignored during the towel dry!
There is no way those guys could have missed seeing those large areas of filth on the lower part of the car. It couldn’t have been more obvious how dirty my car remained AFTER being washed! I know they saw that the job hadn’t been done right but they just did not care. They are probably not well-paid, but they were totally lacking in any sort of ethic or courtesy, whatsoever. They could not have cared less about the business they work for nor the customers who pay their wages. I spent my money expecting a nicely washed car, without getting a decent job in return.
This was by far the worse car wash I have ever experienced. Ever. Any gas station's wash does infinitely better. I wanted to give a locally-owned business my support. But after the other day - never again here! I am taking my business elsewhere!

I will drive the extra miles to Total Clean on 291 hiway in Lee's Summit then waste any more money on a lazy company whose quality and customer's concerns aren't even a consideration! I picked 1 star only out of necessity, they don't earn that!

I was having my car vaccumed and wiped down, when it was taking a little longer than the 30 minutes promised. When I returned to my vehicle, I found my cash stolen out of my middle console (a place they weren't even supposed to touch!) When I confronted the manager, he immediately took defense, saying "we are not responsible for any valuables left in your vehicle!" Uh, what about being responsible for your employees!!!! He did not offer any compensation or even a refund of what I had done that day. Of course, the two people who worked on my car were "on break" and "gone to a doctors appointment." Likely story. A police report was filed, but the police mentioned that unfortunatly they get several calls about this business!

Beware!!! Despicable quality and terrible service.



While doing a terrible job detailing my car (wasn’t worth the bargain price of $40), the staff damaged my vehicle. When the owner was contacted, he denied that they were at fault and claimed that I was trying to fraudulently claim the damage while at his shop. After speaking to his employees (they seemed like very upstanding individuals), they admitted to the damage and opted to not disclose this information until confronted.



THE WORST PART: The owner had confirmed that this damage happened while the vehicle was in his care, but claimed that it was because of a manufacturer’s defect. What a jerk. What a dump.