Heritage Motor Company

******UPDATE*********

Since my last review I have been to heritage to finish the deal I had started. All though I stand behind my previous review. I am happy to say that once I arrived at Heritage it did change my mind about the professionalism of the staff and care they have for there reputation and customers. I found myself treated with respect and in a courtesy manner. James was professional and handled the entire deal with a personal effort to keep the deal. The dealership manager ensured that we were compensated for our time and ensured that we would be treated will and given a fair deal. I ended up with a 2007 Ford f150 with low mileage at a good price. The dealership bent over backwards to get the vehicle financed even with my credit and already having two car loans. I recommend Heritage to anyone needs that extra help when other dealers tell them NO. Ask for James he will help you out.





************************************************************Failure to follow thru on promised availability of sales staff and vehicle. I applied for financing thru Heritage Motor Company. I was contacted by James stating that I had been approved and what day would I like to come and take delivery of the vehicle. I coach a lot of youth sports on the weekend so Sunday was the only day I was available to take a 4 hour trip to Virginia beach. The night before I was supposed to leave I told James that my wife was having second thoughts about traveling so far for a company that seemed a little shady. I reassured here that the company had an A+ BBB rating and could be trusted to follow thru with there promises. So I told James we would be arriving between 12-1 pm that following day. He told me he would be there and open the shop up but that if I was not going to make it please call so not to "Waste his Time". I did not charge my phone the night prior due to falling asleep. I woke up with no notification that anything had changed with our plans. So I loaded my family into the van and left for Virginia Beach. 2 hours into the trip I decided to call James to let him now that we would be arriving at 1pm. He then informed me that he had a family emergency and had been trying to get ahold of me since 8am to inform me he would not be there. I appreciate his intentions his effort was half hearted. Once he did not receive a confirmation from me or me not returning his call to reschedule I feel he should have contacted my wife's phone as he had done when he was trying to close the deal. Instead he did not follow thru and I was 2 hrs. down the road before we were notified he would not be there. There was no offer in having another salesman there to assist us or working some kind of of deal to were out time "was not wasted" The company stated that they will either come pick you up or refund you the gas money to drive to Virginia Beach. So I put $50 in gas to drive there now I am out my time and a good chuck of gas. I texted James back and said I was off tomorrow and would be willing to come to the dealership then if he arranged transportation as the company stated they would. Also reimburse me the $50 in gas I spent today with a discount on the vehicle I choose. I felt this was a fair compromise and as of right now I have heard nothing back from them other than they would reimburse my gas charge not that they will pick me up or discount the price of a vehicle. James I feel my time is just as valuable as yours.

I've never been happier. Rodney Nelson had me in my dream truck within 1 hour. I visited 7 different dealerships in Virginia Beach and Hampton area and none of them could get me in the car I wanted. I finally ran across heritage motor sports. I knew I would never get approved for an F-350 with 50,000 miles and I told Rodney my experiences with other dealerships and how they denied me because my credit is very poor. He promised me that before I left, I would be in the truck that I wanted. Sure enough he talked to the manger and the bank and got me approved in 30 minutes. 30 minutes after my approval and signing papers, he handed me the keys. I've visited Heritage Motor Company 2 months prior to this and talked with a different salesman and got denied, but somehow Rodney was able to get me in truck truck of my dreams. So if you have bad credit and you need a car, ask for Rodney Nelson. He shows a great amount of experience and is the only honest dealer I've met.

Google the business and read the reviews. My review is lengthy and I apologize for that. Please take the time to read it and all the other reviews. This company is a joke.