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Mark E.

11/24/2010

Overall
Love this hotel - had a service issue though

First, let me say I absolutely love this hotel. It's clean and modern with nice, roomy rooms and I love the location near UW and the fact that they have bikes you can borrow. We stayed here for the 4th of July weekend and had a blast. My only complaint is a fairly big one, but they did try to correct the situation after the fact. We had reserved a king room and got in early in the day. The rooms understandeably weren't ready but we confirmed that we would be all set with a king room. After a long day of sight seeing, we arrived back at the hotel around 10 and were informed that they had no king rooms and all they had was a double. We complained to the front desk and talked to the manager on the phone and they were not at all apolgetic about the situation. We got fed up and stayed the rest of the weekend. When I got back home, I sent a note to the hotel explaining the situation and the poor service and they responded in kind with a letter and voucher for a free night. It was a decent effort at making up for their mistake but it should have been handled when we were there. I never made it back to Seattle to use our free night.

Details

Phone: (206) 826-4242

Address: 4242 Roosevelt Way NE, Seattle, WA 98105

Website: http://www.staypineapple.com/watertown-hotel-seattle-wa

More Info

The Watertown offers 100 smoke-free studio rooms, 20 studio suites, free breakfast bar, complimentary Internet access, and extra amenities.

General Info
The Watertown is located in the University District of Seattle near Downtown, just 4 blocks from the University of Washington and only 18 miles from the Seattle-Tacoma International Airport. We offer a comfortable, family friendly accommodations, romantic Spa suites, and for business travel, a wide range of extra amenities, and travel specials that will please both vacation and business travelers. The Watertown is an ideal hotel choice for your next vacation, romantic weekend getaway or business trip to the Seattle area. * Highly Rated by TripAdvisor.com * Listed in Northwest's Best Places * Listed in America's Healthiest Hotels
Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Extra Phones

Fax: (206) 315-4242

TollFree: (866) 944-4242

Phone: (206) 315-4242

Brands
Staypineapple Hotels
Payment method
amex, discover, master card, visa, diners club, cash only
Location
Located in the University District of Seattle near Downtown
Neighborhoods
University District, Northeast Seattle
AKA

Watertown - Seattle, WA

Watertown Hotel Llc

Staypineapple, Watertown, University District

Categories

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