PC Outlet by Discount Electronics

So much false advertising. I would not recommend going here for any sort of repair. First of all their website says that diagnostics are $25, but they actually charged me $29 and refused to lower it. Their website also notes that there are no up front costs although I had to fork out money then and there. Finally, they advertise a 24 hour diagnostic. The day after I took it in I got notifications to say they were waiting for me. So I went in and they told me that they made a mistake and it wasn't actually ready, but they would notify me when it was. After not hearing anything for another 24 hours I called back and they said that they had notified me which is incorrect because I was supposed to receive email and text notifications, Which I did when they "accidentally" called me in but not when it was actually ready. So it ended up being a 72 hour diagnostic just so that they could plug in a new video card and tell me that was the problem.



Short Version: False Advertising and slow service. Take your business elsewhere.

Great Job Nicole and Julie for taking care of an old customer 5 star's all the way great store! for all your computer needs Discount Electronics :)

I was amazed as right when I walked in the door a associate, Priscilla greeted me perfectly, then saw my broken laptop and gave me a fast and professional quote on the repair within minutes. While she was I the back Cassandra and Logan separately came up to check on me and see if I needed anything else. Those associates were way on top of it! They were taking care of all the customers in a timely and friendly fashion!

Yesterday was my first visit to the PC outlet on 410 near Vance Jackson. I was lucky enough to get a sales rep named Robert H. who was extremely courteous, patient, and friendly. But most importantly, he had a passion for identifying what was wrong with the computer. You could see that he was going to meet the challenge. He even put a movie on for my 3 kids to watch while he assisted me. He worked hard at resolving my problem and when he couldn't find it, he called in some backup. I was out of there in a minimal amount of time with a minimal amount of expense. This is what customer service is all about! I observed how he behaved with other customers and it was the same way. PC Outlet will be our computer store from now on!! The best service I have had anywhere in a long, long, time!

dont recommend them !! they lied about saying my motherboard was shot. and they wanted to keep my pc and sell me another >_> so i called the company i bought it from and they said it was fine just needed to reinstall windows. i did it myself ! it was super easy, rip off!

They have the lowest prices Ive seen! Great Selection, and staff is very helpfull.

These people always have what I need when I need it. The prices are so low it's sometimes unbelievable. The techs also know their stuff and can help you find what you are looking for even if you have no clue.