Top Notch Auto Brokers

Great SUV. Thank you guys !

I shopped for 3 weeks and ended up buying from these guys. They sold me a clean Mazda cx9 for a good price and got me financed with bank at 1.9 %. Great car , great financing ! Would definitely recommend.

***Avoid this place! ***

$599 down? Nope, slick marketing as it only applies to the older model, lower priced vehicles. The manager, "Robert" is unprofessional, dishonest, & needs anger management. Our post buying experience has been a nightmare! There are plenty of used dealers along Rand that are more honest, & professional.



We had a decent experience initially the day of the sale, Robert, the "Manager" is a typical used car salesman, full of smiles & handshakes, (ok, whatever 'buddy"), & we bought what appears to be a nice used vehicle for a decent price.

We had asked for a 2nd key that day, ($75-$100 from Nissan dealer), & was told "no problem" by both a salesaman, Hugo, along with, yes, slick Robert the "Manager". The honeymoon ended that day......

Now 2 months later, it appears that it really is a problem..

Today we stopped in to make a payment, & inquire as to why my wife, & I have sent emails/left vmails, & yet received no communication in 2 months regarding the 2nd key. Messages regarding finance info, but no key. Along with the mysterious $599 "Supplemental insurance" fee, that when I asked the day of the sale, Robert gave some goofy store about how our full coverage might not cover everything? Cmon man, it's full coverage from a good insurance company. Again....Really?

I had the "pleasure" of dealing with Robert today, only this time around his attitude was condescending, rude, & unprofessional. Dipping into his bag of tricks, I was told the "key guy" had been sick (really? 2 months??), & that he did not know the schedule of that person. So I asked, how do I get a duplicate as you promised? Unbelievably, "I don't have an answer" I was told, by Robert. What??? Seriously man?? That's not what we were told when we purchased the vehicle. As I inquired about no communication the past 2 months,the failed promise of the key, & basically lying about not receiving emails/vmails, he started to raise his voice and told me leave, and to go to the Nissan dealership.

A couple of other things that they were not upfront about during the sale, but you get my point. As professional, college educated, small business owners, we have a complete grasp of the importance of solid customer service. I would never treat a client the way we have been treated, Ever. It's about respect, & the ability to not only promise, but more importantly, follow through, & deliver. It comes down to character, & who you are.

What an unprofessional, shady, experience that this has become, they obviously had numerous opportunities to follow through as promised, & yet,it turned it into a complete fiasco. In retrospect, it was our fault for walking through the door.



Next time............someone reputable, & honest.