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TollFree: (888) 818-7728
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https://www.alarmgrid.com/installers/alarm-grid-headquarters
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Reviews
02/05/2024
This service is a breath of fresh air after ADT. No high pressure sales tactics. Helpful technician (Thomas) spent a whole hour walking through the ins and outs of their service. I can add whatever devices I want to the system without needing to get the company involved.... Ultimately, it was really easy to get the existing system up and working at my new home -- which was a takeover from being previously serviced by ADT. Also more affordable...
Definitely a superior business model to the competion for the regular DIYer.
01/20/2024
Top notch service and communication across the board. A lot of empathy and patience from the tech on the phone dealing with a technology amateur like me. Nice job.
10/16/2023
I regret not changing to AlarmGrid monitoring years earlier.
I have a Vista 20P system with a cellular communicator and was told by my prior monitoring company that Total Connect was not an option and there was no way to upload the system programming that I had upgraded after initial installation.
To my surprise AlarmGrid advised all this was possible through their Gold Plan.
AlarmGrid’s responsiveness to my questions, technical expertise, business systems simplicity and simple communications made for an enjoyable transition.
AlarmGrid’s process to initiate monitoring was very efficient. Their website supported scheduling a phone appointment at my convenience to make the necessary programming changes. I was called right on time by Darrell K who was a joy to work with. Guiding another person over the phone to program a Vista 20 system seemed like a daunting task. Darrell’s excellent communication skills, in depth knowledge of the system and relaxed approach resulted in getting things done right the first time. Once communication was established he tailored the programming to AlarmGrid’s systems. We then performed a number of system tests and confirmed Total Connect was working and helped setup my notifications. I was very pleased to receive a follow-up comprehensive email outlining monitoring center procedures, phone numbers, technical support, permit requirements and billing.
My system has worked flawlessly since the change.
07/14/2022
The customer service at Alarm Grid has been a big surprise. Each person I have talked to from the beginning has been very helpful and friendly. They understood and answered the questions I had about the components I was interested in purchasing. After my purchase I received a follow up call asking me if everything was good and if I had any more questions. The processes they have in place activation and support have really been thought through. I really like businesses that are focused on the DIYer. After working with Alarm Grid I would go any where else.
10/28/2020
Provided by SuperpagesLove my new Qolsys alarm. Amanda was great throughout the purchase process, Dylan has been fantastic tech-support activating and with a few questions I had after the fact. Highly recommend!!!
03/20/2019
Alarm Grid helped me to switch to cellular communication so I could drop my landline (which was only used for alarm monitoring). They recommended the correct communicator, gave tech support for the installation, and activated the system. They even recommended a less expensive monitoring plan because the one I chose had features I could not use with my older system. Everyone was extremely helpful during the whole process. Excellent customer service!
03/02/2019
What service. Everyone is on point in this group. I will be recommending them to everyone I know. Thanks to all of those who helped me set up the alarm system for my home. Jorge, Krista, Frank, Charles and any I may have missed. Thank you.
12/05/2018
These guys were awesome! I have an older system that needed communications updates. Literally 1 call to order the parts I needed and one call to bring it on line. I must say, I was the hold up in the process. These guys are on point and very helpful.
11/25/2018
Alarm Grid is an excellent alarm service; I’ve been with them since 2015. I live in Philadelphia, MS, and I have a fine Honeywell Alarm system monitored by Alarm Grid; I love Alarm Grid!!
10/30/2018
Provided by SuperpagesVery happy with Alarm Grid. I purchased a house with an existing Honeywell Vista 20P panel and wanted to just self monitor to avoid the long expensive contracts and devious auto-renewal contract scams. Working with Alarm Grid is perfect for me as there in no contract and I started with self-monitoring. I also purchased an upgraded IP/Cellular communicator from AG to allow internet (IP) monitoring as this is cheapest option, and then I can add cellular later. This company is very transparent - they put all the manuals for the equipment on their site and have a ton of You Tube videos to help the DIYer. I'm able to arm and disarm from the Total Connect app and receive text and emails if there is an alarm for about 1/7th of what I paid at my previous house! The support has been excellent and they know how to quickly get you going. If they weren't good, they would not have a no-contract policy. You don't need to be an expert on alarms, they will give you the steps needed.
03/29/2017
Provided by SuperpagesOne of the best customer service experiences I've ever had. AlarmGrid was perfect from helping me pick the right alarm system all the way to activating it and helping address some questions about the parts I got. Overall, very highly recommended.
04/30/2015
This company is the real deal, they go above and beyond. Delivery was super fast, customer service was beyond caring and courteous. After installation I've had many questions that I've emailed and have gotten responses immediately even after buisness hours. This is how every company should be ran, top notch. I highly recommend anyone looking for alarm systems or monitoring to stop looking and give them your buisness, you won't be disappointed.
04/08/2015
These guys are on it. The technician took extra time to set me up on initial activation. He helped me troubleshoot a few L7000 issues I had and was able to get me up and running with ease. I'm excited about my new alarm and the service offered by Alarm Grid. They seem to understand how competitive the market is and seem willing to go the extra mile to retain your business.
03/20/2015
Provided by SuperpagesGreat working with AlarmGrid so far. After initially buying the Lynx Touch system a year ago, Sterling called to find out if we were interested in signing up with them. Not pushy at all and let us evaluate the system without monitoring on our own time. Setup was a snap, his installation videos are amazing for DIYers. By far the best bang for the buck out there. Great job AlarmGrid!
02/13/2015
Provided by SuperpagesI have been using Alarm Grid for several years. They do a great job. I have worked with Sterling and also with Frank, and they are both excellent. Excellent system and excellent support. If I could give 10 stars, I would.
01/10/2015
I am highly satisfied with the service and support provided by Sterling and Joshua..I will recommend to my friends.
12/19/2014
Provided by Superpagesknowledgeable, helpful install staff - was up and monitored within 24 hours of signing up. owner's videos and instructions on DIY forums have been useful over and over again. a++ would monitor again!
12/17/2014
Provided by SuperpagesI recently installed a Honeywell L7000 alarm system purchased through Alarm Grid. I did several months of research on all the alarm companies and alarm products. I called a couple which had the highest ratings and felt like I was dealing with car salesmen. I finally called Alarm Grid. I actually felt like I was talking to a person not to a robot reading from a script. Alarm Grid is a young company but is definitely on the right track. If your looking for a alarm system give Alarm Grid a call before you decide. No contracts and REAL people..
12/16/2014
I had to replace my alarm after 14 years. Frank at AlarmGrid did an unbelievable job in explaining how easy it would be as a DYI project and to illustrate all the fantastic new features of the L7000 system. And I might add, I have never had such amazing tech support when it came time to put the system on-line. Every company should model themselves after AlarmGrid on how customer service should be run.
Details
Phone: (954) 933-5095
Address: 2510 NE 47th St, Lighthouse Point, FL 33064
Website: https://www.alarmgrid.com/installers/alarm-grid-headquarters
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