Old Mill Veterinary Hospital

We’ve been coming here for years…. And today is the LAST day for that. First, I’m tired of paying too much just because they are conveniently located next to the kennel we used, but we’ve always been ok with it because it was so convenient. But todays issue is that we have a pug with an eye problem that will require she has eye drops every day for the rest of her life (unless we have the eye removed) because she does not produce tears. Her eyes get very scabbed over and infected when she does not have drops every day. We get the meds (at about $50 a pop!) just about every month or so. I called today to ask for our usual refill and was told that they would not give it to us unless I bring her in first. (?) I told them there was nothing on the bottle saying no refills after a certain date and that I couldn’t bring her in for the next two weeks, could they just give me enough to get us through an appointment in just two weeks? “No.” I had no heads up. Her meds just ran out! The offered for me to bring her in and leave her… but that is super stressful for her AND they also were going to CHARGE me to do that. I feel like this is their fault for not telling me that I couldn’t refill again in advance so I could plan for it and make sure I could bring her back BEFORE we ran out. Now, if I have to take her to a vet, it is going to be to a new vet that tells me when my dogs meds can and can’t be refilled so I can make sure she doesn’t suffer as a result of the vet not sharing this info in advance. I’m also going to start looking at better kennels since the only reason I was tied to this so-so kennel was because of the vet/kennel combo. If this is the way they care for dogs… and the owners… PASS.