Vanlake, Nicki, AGT

After my long term Farmers agent in Grand Ledge closed his agency rather abruptly, I was blindly transferred to a seeming rookie "start-up" agent who was taking over his mommy and daddy's well established Farmers agency - so it seemed. It was not a good situation at all.



I began interviewing Lansing Farmers agents and I found the VanLake agency to be the most polite, prompt, professional, customer centered agency I have yet spoken to. No matter what my request the staff at VanLake Farmers are friendly, efficient, follow through with commitments, are timely and accurate, and they are on the ball!



Need a policy at 4:45pm Friday, ON THE SPOT, for a new vehicle? Done. Need something faxed - wherever you are? Done! I am continually pleased and surprised at how Mrs. VanLake and her friendly and efficient staff go the extra mile to exceed my expectations time after time. Unlike many of her peers, she is available as needed to speak to in person, before, during, and after hours. Even when she is not immediately available she returns calls promptly and has enough experience to generally have the situation solved by time she calls you back. Believe me when I say - this kind of service is NOT the industry standard! Thank you Mrs. VanLake. It is a pleasure having my business and personal policies with someone I can trust.



In this industry talk is cheap. Interview your potential agent, and call right at open and close to do so. See who takes their business, AND YOURS, seriously.The agents that walk in an hour or two late and leave an hour or two early are not conscientious and hard working enough to handle my business. Some agents let their secretaries run their business and come and go as they please. Not the kind of people I want "watching out for me."



Agents Like Mrs. VanLake are prompt, hardworking, conscientious, and go the extra mile to make sure her customers needs are met and expectations are exceeded! Give the agency a try. You will see the difference!



Mark Bensinger

Dimondale, MI

The VanLake agency has been my agent for a couple years now. We were happy with the savings at the initial transfer and we are happy with the continued coverage. Adding cars and changing cars, Nicki always searches to get us the best rates with the right coverage. Efficient, knowledgeable & professional - very friendly and very helpful. D