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Fields Matters Because You Matter

General Info
Jaguar Land Rover Jacksonville in Jacksonville, FL treats the needs of each individual customer with paramount concern. We understand that you have high expectations, and as a Jaguar dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a Jaguar using our online form via our website or by calling (904) 642-1500.
Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Services/Products
New Jaguar Vehicles, New Land Rover Vehicles, Pre-Owned Vehicles
Brands
All Makes (Pre-Owned), Jaguar, Land Rover, Range Rover
Payment method
debit, check, financing available, all major credit cards, insurance, travelers checks, paypal, cash
Location
Jaguar Land Rover Jacksonville is located just off Atlantic Boulevard near E Beltway 295 and the Jacksonville Executive Airport.
Neighborhoods
East Arlington, Greater Arlington
Amenities
Complimentary car washes, 10% off Accessories & Clothing, Internet Work Stations, Fields Gourmet Coffee Bar, Fields Ice Cream Parlor, Children's Play Area, Senior discounts (65 and older), Student discounts (with valid student ID), Invitations to Special Events, Express Service, Free Service loaners, Local Shuttle & Train Service, Free Paintless Dent Repair(within 90 Days of Purchase)
Languages
English, Spanish
Accreditation

Fields Auto Group

Associations
Jaguar Land Rover Jacksonville is a proud member of Fields Automotive Group. Fields Auto Group is North America's Premier Luxury Auto Group! With 38 franchises at 25 locations, we are proud to serve our customers in Florida, Illinois, Wisconsin, and North Carolina. Family owned and operated, Fields Auto began with the opening of Fields Cadillac in Evanston, IL in 1971. Currently, we represent BMW, Mercedes-Benz, Land Rover, Range Rover, Alfa Romeo, Volvo, Rolls-Royce Motorcars, Bentley, Lamborghini, Jaguar, Infiniti, MINI Cooper, Volkswagen, Jeep, FIAT, Ram, Chrysler, Dodge and Cadillac. We also carry an extensive selection of pre-owned vehicles, many of which have extended warranties thanks to manufacturers' Certification Programs.
Categories
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Reviews

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JG
Jeffreisha G.

10/03/2017

Overall

Fields Jaguar on Atlantic in Jacksonville FL has the Worst service ever!!!!...My car has been there for almost 3 months and Ive had it for only 5 months total..Initially it stopped due to battery failure...Had it towed in July 25th the Service Manager Robert Schuging said that my car has a V6 bumper and that voided the warranty..They never touched it for 1 month..I towed it home then to Pep Boys for diagnostic then back to Fields Jaguar after the company I bought it from decided to pay for everything (a $400 diagnostic check)..After 2 months of back and forth with Matthew Broslovsky at Jaguar corporate we found out that it was not the case and my warranty is valid..Fields says its my battery and a hose (pretty sure its the recall hose that is only recalled on diesel engine cars..which mine is not) thats all..This should be paid under the warranty but they are insisting that the company I purchased it from still pay as opposed to what Jaguar corporate said that it will in fact cover..Go figure...On the 22nd it was to be done on the 25th...On the 25th it would be ready on the 27th...On the 27th it would be ready on the 29th..I was given a rental on Friday the 29th beause it was to be ready on the 2nd of October...Now guess what today its still not ready..Cindy Coleman the "service advisor" never calls me..No one gives updates...Nothing..Just excuses like "the guy who was working on your car was not in today"...Its been problem after problem..I just want my car back...I left a message with Mic Romero Location Manager and am going to email him and Garry Redig VP of Operations at mromero@fieldsauto.com & gredig@fieldsauto.com...Hopefully this will gain some attention, If not PLAN B!!!!!

Details

Phone: (904) 642-1500

Address: 11211 Atlantic Blvd, Jacksonville, FL 32225

Website: Jaguar Jacksonville

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