Goodyear Auto Service

This is not an honest business.



My wife and our five year old daughter took our 2004 Outback in to get a NY state inspection. We had forgotten and were overdue. They said that the serpentine belt was falling out and failed us. They wanted $115 and said that would pass us today. Fortunately my wife felt like something was fishy (first guy said cracked, second guy said falling out) did not agree to do the service.



Three months ago we had recently paid to have our belt replaced at another shop. At first I gave Goodyear the benefit of the doubt. When we had the belt replaced we also had a lot of other work done, and were under a tight deadline. Perhaps the other shop accidentally neglected that repair? No. A visual inspection showed that this was definitely not the case. The belt was in pristine condition.



I went back the next day and had them reinspect the car. It passed. I then brought the manager out to the car, showed him the belt and showed him his estimate from the previous day saying that the belt was “falling out”. He brought his team out including the tech who had previously inspected the car. Each of them played dumb making statements similar to “I don’t know what happened”, “It did not look like that yesterday”, “Maybe we made a mistake, maybe not”. Their response was totally non-apologetic and unsatisfactory.



This was not a mistake. No one could look at that belt and think it needed replaced let alone warrant a failure of inspection. In this instance we were fortunate in that we only had to pay the $10 re-inspection fee, but I do plan to follow up with the district manager and potentially NY state DMV.



It sickens and angers me that there are businesses out there that try to take advantage of women with children by lying to them about services that they do not need. This is one of those businesses. Do not give them a dime.

They fixed what? The 650 plus dollar bill said they replaced the power steering pump but twhen the power steering system totally failed there was no power steering fluid in the system . Just a large grey pool of fluid under the car. The estimate to repair the power steering problem was 3000 dollars. What my daughter got was 100 dollars when she had to junk the car. Please be very cautious when dealing with this Goodyear "service" center",my daughter lost her car but she could have easily lost her life!