The Pawn Guys

These guys are great :) My husband and I went to ANOTHER shop in town and the lady was flat out RUDE! I wanted to look around for some additional prices on gold that was left to me by family and she turned into complete BITCHMODE because I didn't take her offer.... Pawn Guys offered me 30% MORE without even knowing I went elsewhere!! These guys get an A+++ in my book! Will definitely use them again if I run into $$$ trouble

These guys are honest and fair people and if they can help you they will!!

One of the staff members was very friendly. I inquired about paintball markers, and if I could use my own air to see if they worked. The staff member said it was okay if he could confirm that the marker was compatible. He did confirm that it was compatible with compressed air, or co2. The owner however refused to allow me to try to pressurize the marker. I had compressed nitrogen, which any paintball user would be able to tell you is compressed air with the moisture removed and functions exactly the same as compressed air. I asked if they could simply look it up too confirm what I told them the owner got defensive and snippy about unknowns. Later I had came back with a tank with compressed AIR, when I asked it that was okay to try he went back on his word and said only co2 could be used. Basically if you only deal with the helping staff, Pawn Guys are okay to deal with. If you have to speak to the owner, bring a lawyer and a recording device, or a flak jacket (but we're in NH so make sure every party knows they are being recorded).

I'm torn cuz they were awesome one time, and very difficult the next time..... They should become familiar with the key to organizational success..... Efficiency and effectiveness.......they are efficient with the operational area for their success, but they gotta work on EFFECTIVENESS!!! This is about doing what is in the best interest of the customer, even if it means they may not make a big profit. My suggestion would be to give the customer at least 50-60% of what the product is selling for on E-Bay (on average, NOT the lowest price they can find on the Internet, and try to show me!!! ) . Say I had an unopened item, that they could resell for about $100, I should get $60 ( a bit less than half of what I originally paid!!!) and they should take the $40, give or take. Yes, it's not as much as they might like to get..... But a happy client is a returning client!!! And a happy client tells everyone they know to go there, and then they refer them too, and so on......Then BOOM!!!! You triple business, and ALSO start to finally sell weird looking safety helmets, useless coins, and outdated/overpriced electronics. Why? Well, because people don't mind spending extra $, if the money goes to men they appreciate, for helping them out when the bills were high, illness struck, or a job was lost. ( 5 stars, cuz they really are very polite, honest, professional, and knowledgable. I will absolutely return to them.... I have genuine faith, that they will be more customer service oriented, and the appraisal quotes will be a bit more generous, to benefit both parties in the end. They aren't dumb enough to drive away returning customers ( most who are likely to make nice monthly storage fee payments someday??) 1 customer who eventually wants his item back, would probably pay 20% per month on it. So if at least one person a day needed a loan, that's rent for this shop!!!! That's how I know they will discuss being more flexible with better quotes, but in fairness to them, flexibility should be based on the quality and demand of the item!!!!! ( see, customers can be just as generous! )

Awesome people they helped me when no other pawn shop did:)

They ripped me off really bad. I wouldn't go there.