David's Bridal

My girlfriend looked at a lot of places and it was really easy for her to find a dress at Davids Bridal research location. Unfortunately it was ruined at a dry cleaners. As soon as she called DB, they scheduled her for an appointment. When we went in Valery, the alterations manager, helped us figure out a solution. She was also helped by Kelee who my gf thought was really helpful. Valere assured my gf that her alterations team was the best and was going to make sure she was happy with her dress. It has been really nice having them help with this very stressful situation. I've never seen the level of customer service they have given us. We are definitely spreading the word that the db research location is the best!

Ok, when I sceduled my appointment with DB I was apprehensive after reading such negative reviews on yelp.

My best friend and I went for my appointment today. We were set up with a consultant named Jessie. She was so attentive and helpful!! I could not have asked for a better experience than we had today. Said yes to the perfect dress!!!! And would recommend this location to anyone. Ask for Jessie if possible

My daughter and I recently had the most amazing experience at this store. Her first wedding dress was ordered at a local salon. After waiting 6 months we took to a seamstress to alter neckline and change the design some.  (note: don't ever try to redesign a dress!) The dress, with each fitting, became a disaster.   One week before her bridal portrait , we walked into David's Bridal to look for a lace jacket, sleeves, or something to try to fix the problem. Sarah, the manager, met us at the door and was so sweet as we explained our dilemma. We looked over and saw a dress they had just received and I told my daughter she should try it on. Molly, the sales associate, was awesome in dealing with us and our emotions at the thought of buying a SECOND wedding dress! The entire staff made our experience an event.  The alteration department managed by Leslie,  is the best anywhere! Every detail was discussed with Sefika and Dutch. Kim, Juan, and Lai then did the magic in record time. EVERYONE was so professional from the front door to the alteration fittings plus they made us feel so special.  After her engagement, we actually had an appointment in New York City at Vera Wang's Bridal House.  We know the customer service provided to us at David's Bridal could not have been topped even at  Vera Wang's flagship store. Thanks to you all !